Kay was a recommendation by my sister and brother-in-law. Before that I went thru several real estate agents and I was not happy with them so I gave her a try. Kay was always available - by phone, email, or even texting. She knew what she was doing. She was organized, and could not have been more on top of it during the entire process. She listens to you, and recognizes the difference between your wants and needs without being afraid to gently keep you grounded. She both empathizes with you and matches your excitement. And even though it won't be her house, if you feel shorted she does too and will fight to correct it. She will help guide you even after you close on a house. I never thought I would still be talking to my real estate agent after it was all done, but both me and my girlfriend have made a new friend (it's Kay).